A state-of-the-art body shop within the academy is equipped with upgraded tools and resources. Nissan Motor India (NMIPL) launched its first National Training Centre, the Nissan Academy, at its Alliance JV plant in Chennai. The academy aims to improve customer service by enhancing the skills of Nissan's dealership and service staff across India. The launch, officiated by Frank Torres, DVP AMIEO & President, Nissan India Operations, highlights Nissan's commitment to the Indian market and its customer base. This 10,500-square-feet facility will provide training in sales, technical maintenance, and body shop services.
What Nissan Academy will provide?The new Nissan Academy will offer practical, high-quality training to over 1,000 technicians annually. This investment underscores Nissan's dedication to strengthening its dealer network and ensuring high service standards throughout India. The facility includes an advanced mechanical workshop for hands-on training in vehicle repair, diagnostics, and aggregate overhauling.
A state-of-the-art body shop within the academy is equipped with upgraded tools and resources. It will provide comprehensive training in various repair and maintenance techniques. The academy's training programs are designed to elevate customer service excellence across Nissan's India network. This initiative reflects Nissan’s focus on delivering an exceptional customer experience.
'One Car, One World' philosophy
Nissan recently expanded its product line with the launch of the Nissan Magnite, reflecting the "One Car, One World" philosophy. This launch and the establishment of the Nissan Academy represent Nissan’s continued commitment to the Indian market and meeting evolving customer needs. Nissan aims to provide top-tier educational and training experiences for its dealership teams.
“The opening of the Nissan Academy - National Training Centre in Chennai marks a significant step in our commitment to delivering innovation and excellence in customer service to the Indian customers. By investing in the development of our dealership teams, we aim to ensure that our customers receive unmatched service quality and experience. This training facility will support our ongoing efforts to drive excellence in customer experience and satisfaction. Nissan remains committed to its India operations, dealers, partners, and customers. We remain on track for our plans announced earlier this year at the launches of the Nissan X-TRAIL and New Nissan Magnite,” stated Frank Torres, Divisional Vice President-AMIEO Region Business Transformation & President-Nissan India Operations.
Nissan's focus on customer experience
The Nissan Academy demonstrates Nissan’s dedication to providing superior customer service in India. By equipping its dealership staff with enhanced skills and knowledge, Nissan aims to provide an unmatched customer experience. The training center represents a substantial investment in Nissan’s dealer network and its commitment to the Indian market. This initiative aligns with Nissan's broader strategy of growth and expansion in India, exemplified by the recent launch of the New Nissan Magnite. The comprehensive training programs offered at the academy are designed to cultivate a culture of customer service excellence within Nissan’s dealership network. Nissan emphasises delivering innovation and excellence in customer service to Indian customers.
Nissan is dedicated to strengthening its dealer network and enhancing customer satisfaction throughout India. The company’s focus on training underscores its dedication to improving the overall customer experience. The Nissan Academy signifies a significant stride in Nissan's ongoing endeavor to provide superior service and maintain high standards across its operations. This initiative reflects Nissan’s focus on providing practical, high-quality training and equipping its teams with the skills necessary to deliver exceptional customer service.
