Kamra, however, redirected the conversation, questioning the conditions of the company’s service centers. Kunal Kamra’s criticism of Ola Electric’s customer service has turned into an ongoing and highly publicized exchange with Ola CEO Bhavish Aggarwal, bringing significant attention to the company’s handling of after-sales support. Kamra’s complaints, initially shared on social media, pointed to the company’s high volume of unresolved service issues, reportedly reaching 80,000 complaints monthly.
As Kamra continues to press for transparency, he has repeatedly taken aim at Aggarwal for allegedly ignoring Ola customers’ concerns.
Kamra Challenges Transparency on Service Centers
On October 25, Kamra posted a direct demand to Aggarwal, asking the CEO to “show footage of Ola service centers” in response to a video Aggarwal posted celebrating Diwali at an Ola showroom. The video, Aggarwal’s first post about Ola in more than two weeks, showed festive decorations and celebrations.
Kamra, however, redirected the conversation, questioning the conditions of the company’s service centers. This new jab builds upon earlier critiques where Kamra posted images of Ola scooters gathering dust at dealerships, implying long service delays.
Initial Exchange Over Service Complaints
Kamra first raised these concerns in early October, sharing a picture of multiple Ola electric scooters at a dealership, appearing neglected. In the post, he questioned why the company wasn’t addressing mounting customer complaints.
According to Kamra, “customer complaints” against Ola had reached a “record-high of 80,000 per month.” The social media post quickly gained traction, leading to an exchange with Aggarwal. Responding to Kamra’s criticisms, Aggarwal accused him of being “paid to defame” Ola, adding that Kamra should “spend a day at an Ola service center” to understand the company's operations.
This response drew negative reactions from users online, with many finding Aggarwal’s tone dismissive rather than focused on solutions.
Kamra’s Continued Critique on X
Not one to back down, Kamra jokingly accepted Aggarwal’s challenge to work at an Ola service center. “I’ve been tagged in so many complaints against Ola that I already feel like a company employee,” Kamra posted on X (formerly Twitter), where he has a following of 2.4 million.
He has since used his platform to amplify customer complaints, sharing posts from dissatisfied users and pointing out reports that Ola has reportedly hired bouncers at some service centers. His ongoing commentary has added fuel to the social media conversation around Ola’s customer support practices.
Public Reaction and Concerns About Ola’s Service Practices
The exchange between Kamra and Aggarwal has drawn significant public interest, with many following Kamra’s updates to see if Aggarwal or Ola Electric will address the rising complaints. Kamra’s persistent approach, combined with his social media following, has brought increased attention to Ola's customer service.
While the initial post highlighted only one incident, it has since evolved into a broader discussion on the company’s service and transparency practices, as Kamra continues to question Ola’s efforts to address growing customer concerns.
