Skilled technicians, specially trained in Kabira Mobility’s technology, will staff these centers to provide expert service. Kabira Mobilility, an Indian electric two-wheeler manufacturer, has launched more than 350 service centers across India to strengthen its after-sales support. This initiative is aimed at addressing the service challenges within the electric vehicle (EV) industry and enhancing customer satisfaction. The company plans to expand its service center network to over 1,000 by 2025.
The introduction of these service centers is expected to significantly impact Kabira Mobility's market position. By addressing after-sales support concerns in the EV sector, the company aims to strengthen customer relationships and attract new buyers.
Comprehensive support for electric two-wheelers
The new service centers will provide comprehensive support for Kabira Mobility's electric motorbike range, including routine servicing and more complex repairs. This move is expected to improve the ownership experience for existing customers and build confidence among potential buyers.
The expansion is designed to address a key challenge in the growing EV market—ensuring accessible and reliable after-sales support. Kabira Mobility’s goal is to overcome this hurdle and promote the widespread adoption of EVs in India.
Greater availability across the country
The 350+ service centers are strategically located across major cities and towns, ensuring broad accessibility for customers nationwide. Each center is equipped to handle all aspects of vehicle maintenance, from routine servicing to complex repairs.
Skilled technicians, specially trained in Kabira Mobility’s technology, will staff these centers to provide expert service. The network will also ensure the availability of genuine spare parts, crucial for maintaining vehicle performance and longevity.
Additionally, a robust roadside assistance network will back all service centers, offering emergency support and connecting vehicles to the nearest service center when needed. The expanded network aims to minimise service wait times and prioritise customer convenience.
Company statement
"For a new OEM in the electric two-wheeler sector, after-sales service is as crucial as the product itself. Our decision to launch over 350 service centers across India is a direct response to the growing needs of our customers and the industry at large. We have seen the challenges faced by e2W owners due to inadequate service support. This expansion is our commitment to addressing these issues head-on."
"The e2W market in India is at a critical juncture. To build consumer trust and drive adoption, we must focus on the entire ownership experience, not just the initial purchase. These service centers are a practical step toward ensuring our customers have reliable, accessible support throughout their vehicle’s lifecycle."
